Maria Martinez, former president, global customer success, and Salesforce Latin America, has been appointed Executive Vice President and Chief Customer Experience Officer at Cisco.
As a member of the leadership team, Martinez oversees Cisco’s $12.5 billion Services and Customer Success organizations that are responsible for helping customers transform their businesses through Cisco’s portfolio of software, subscription and services offerings.
With more than 30 years of experience in business and technology, Martinez has held leadership positions at Motorola and AT&T.
She also served as the CEO of Embrace Networks where she led the development of the start-up’s technical strategy, launched its first software platform and developed its customer base.
Martinez has a bachelor’s degree in electrical engineering from the University of Puerto Rico, and a master’s degree in computer engineering from Ohio State University.
Currently, she serves on the boards of directors for Genesys Works and Declara, Inc. At Salesforce, she was recognized as a champion of pro bono during Pro Bono Week 2017.
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